1 (800) 295-5765 Alarm.com

FAQs

Alternative Phone Services & DSL

Security Survey & System Design

Testing the Security System

Security System Inspections

Springtime & My Alarm System

Possible Causes of False Alarms

Monitoring

Other Helpful Information


  1. What could cause my smoke detector to sound when no smoke is present?

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    In the spring, insects & spiders come out of dormant stages and can enter the chamber of smoke detectors causing unwanted alarms. Cleaning your detectors in the spring can help prevent these unwanted alarms. Also damage from heavy snow on roof can cause leaks during spring snow melt and this water can get into detectors causing false alarms. Always look for moisture when investigating an unwanted fire alarm.

  2. Will Internet, cable, or alternative phone services (VoIP) affect my security system?

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    Yes. Any type of non-traditional land line phone services can negatively impact the effectiveness of your secuirty system. In a number of cases, our customers who have changed from a traditional telephone line have had their signal to the Alarm Center fail. If you choose to have a non-traditional telephone line we do have modules that have the ability to forward alarm signals to the Alarm Center without the use of a phone line. Please contact our office for more details.

  3. What can cause my motion detector to false alarm?

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    Motion detectors can false alarm if an insect crawls into or onto the device; if there is anything in the line of sight that moves with the air current, such as balloons, signs, cobwebs and curtains; and if there is a sudden power surge ex: car hitting power pole down the street from your home or business.

  4. What can cause my smoke detector to false alarm?

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    Smoke detectors are monitoring particulate matter in an air chamber. They can false alarm if there is a lot of dust in the air or if someone uses an aerosol can near the device. Spiders being quite small when born an crawl into the chamber and as they grow larger or spin a web can cause a false alarm.

  5. What is the number to the monitoring center?

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    The number for Emergency 24 is 1-800-877-3624.

  6. What is the difference between the duress signal and the code under stress?

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    The duress signal is the code that you enter into the keypad if someone forces you to disarm your system when entering your home or business. Entering the duress code will disarm the system, signal the Alarm Center,and authorities will be notified. The code under stress is the code that you give to the monitoring center over the phone if it is an actual alarm.

  7. What is the difference between the passcode and the user code?

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    The user code is the numerical code that is entered into the keypad to arm and disarm the system. It can also send a cancel signal to the Alarm Center to cancel false alarms. The passcode is usually a word that is set up with the Alarm Center. With this passcode you can cancel a false alarm via telephone, put the system on test, and make changes to the account such as call list telephone numbers.

  8. Am I locked into a multi-year agreement?

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    No. The monitoring agreement does not have a specified time frame. Our agreements are in place until we are given 45 day notice of cancellation in writing with account number, passcode, and signature of customer.

  9. I just had DSL installed and now there is a noise on my phone line. Could my secuirty system cause it?

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    Yes. Your DSL service provider will install either a whole system filter or individual filters. If they choose individual filters, you will need to purchase a special alarm DSL filter from us. The telephone jack for your security system is different than your house telephones.

    To verify that the security system is causing the noise problem, unplug the telephone line to the security system. If the buzzing stops, it was the security system; if it doesn't stop buzzing, you will need to contact your DSL service provider.

  10. How do I test my system and how often should that be done?

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    1. Call Alarm Center at 1-800-877-3624 to put system on test.
    2. You must have your account number and your PASS CODE.
    3. Arm system.
    4. OJpen a door or walk through a motion.
    5. Let siren sound for 1 minute.
    6. Enter your code to disarm system.
    7. Call Alarm Center to check what signal were received.
    8. If you have any questions or concerns please call NoBi at 574-295-5765.
    We recommend that you test your system once each month.

  11. What is included in an inspection?

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    During an inspection, we check all devices, clean all motion detectors and smoke detectors, test all batteries, and send signals to the Alarm Center. Many insurance companies are requiring periodic inspections.

  12. When the system goes off, how long will the siren sound?

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    The siren will go off for 5-10 minutes after a device has gone into alarm. After that time your system will reset and the keypad will continue to emit a beep until a code has been entered. You will need to enter your code twice to disarm the system and silence the beep.

  13. How do I get yard signs & stickers and what is that cost?

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    Contact our office and we will send or deliver signs & stickers to your home/business. There is no cost for the signs & stickers. You have to be a current customer to get signs & stickers.

  14. My insurance company has requested a security certificate. How do I get one?

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    Contact our office and we can send a security certificate to your insurance company and we will send a copy to you for your records. We will need the name of your insurance company and their fax number or email address.

  15. What do I do if I need help after office hours?

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    Call our office number and ask to speak with a technician. A technician are on call 24 hours a day, 7 days a week.

  16. Do you provide free estimates?

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    Yes. Our security specialist will come to your home or business and discuss and evaluate your needs. We provide custom design systems.

  17. What is an on-site survey?

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    An on-site survey is when our security specialist visits your home or business to get facts about occupants, pets, floor plan, type of construction, and lifestyle. This important information is used in the custom design of your system.

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